Privacy Policy

About Your Privacy and This Privacy Policy

Your privacy is extremely important to us at Surrendered Love LLC and Shattered to Shine ("we," "our," "us"). We are committed to protecting and safeguarding your personal information with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you access or use our services, websites, or platforms ("Platform").

This Privacy Policy is part of our Terms and Conditions, which can be found on our websites. The definitions in our Terms and Conditions apply here (e.g., "Platform," "Services," "Counselor Services," etc.). By accessing or using our Platform, you agree to both our Terms and Conditions and this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

Information Collection, Use, and Disclosure

We collect personally identifiable information ("Information") to operate our Platform and deliver our services effectively. This Information may include (but is not limited to):

• Name, phone number, email address, mailing address

• Billing and payment information

• Profile details

• Log data (e.g., IP address, pages visited, time spent)

• Information related to counseling needs or services

• Communications between you and a counselor

Some Information may be considered health-related data. You choose what Information to provide, but certain Platform functionalities may be unavailable without it. By providing Information, you consent to our collection and use as described in this Privacy Policy.

We prioritize protecting your Information. We will never sell or rent your Information. We only disclose Information as detailed below or with your explicit consent.

We may use your Information to:

• Create and manage your account

• Provide customer support and maintain service quality

• Contact you with service-related information, alerts, or suggestions

• Process billing and payments

• Respond to safety concerns or potential criminal activity

• Match you with appropriate counselors

• Monitor, supervise, and administer services

• Measure and improve service quality and delivery

Cookies and Web Beacons

We use cookies and web beacons to enhance the technical functionality of our Platform. Cookies are small files stored on your device; web beacons are tiny images used to monitor activity. You may disable cookies via your browser settings, but doing so may limit Platform functionality.

Third-party services may also use cookies or web beacons; these are not covered by our Privacy Policy, and we do not control their use.

We may also utilize third-party cookies for analytics, attribution, and error management purposes.

Social and General Information Tools

We use public social media tools (e.g., blogs, Facebook pages, Instagram accounts) ("Social and General Information Tools"). Any information you share through these tools is governed by the privacy policies of those platforms.

Phishing

We take online security seriously. We will never request your login credentials, credit card details, or other sensitive information through unsolicited communication (e.g., email, text, phone call). Always ensure you are providing sensitive information through secure, verified systems.

Links

Our Platform may contain links to third-party websites or services. We are not responsible for their content, policies, or practices. Clicking on third-party links is at your own risk.

Security

We implement industry-standard security measures and practices designed to protect your Information. Although no system is entirely secure, we are committed to safeguarding your data and complying with all applicable federal, state, and international privacy laws.

Service Providers

We may engage third-party service providers to support the operation of the Platform. These providers may assist with tasks such as customer service, technical maintenance, analytics, payment processing, and communications. They are contractually obligated to maintain the confidentiality and security of your Information.

Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If you believe we have collected such information, please contact us immediately and we will take appropriate action to delete the data.

International Transfer

Your Information may be stored and processed in countries outside your jurisdiction. Regardless of where your data is located, it is maintained securely in accordance with this Privacy Policy.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement authorities as required by law. We may disclose your Information if necessary to comply with legal obligations, protect the safety of any person, prevent illegal activity, or respond to legal processes (such as subpoenas).

Counselors may also have legal obligations to disclose certain Information under specific circumstances, including:

• Suspected or reported abuse of a child or vulnerable adult

• Serious threats of self-harm or harm to others

• Court-ordered disclosures

General Data Protection Regulation (GDPR) Notice (for EU Users)

For users located in the European Union:

We process your personal data based on:

• Contractual necessity (fulfilling agreements with you)

• Legitimate interests (providing and improving our services)

• Compliance with legal obligations

You have the right to access, modify, or delete your personal data.
Automated processing is necessary for operating our services effectively.

Surrendered Love LLC and Shattered to Shine act as the Controllers of your

Personal Data.

To contact our Data Protection Officer or raise a concern about your data, you may reach us at:

📧 info@surrenderedlove.com
📧 shatteredtoshine@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically at our sole discretion. The date of the last revision will be noted below. We encourage you to review this Privacy Policy regularly. Any significant changes will be communicated to you, and you will have the option to opt-out of material changes regarding your Information.

Last Updated: April 25, 2025

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

📧 info@surrenderedlove.com
📧 shatteredtoshine@gmail.com

You can also use the "Contact" link at the bottom of any page on our websites.